AR Smart Glasses for Quick and Effective Remote Support

Linda Malecaj Article

Augmented Reality (AR) Smart glasses in recent years are being considered as an innovation in the rapidly evolving technological world. Smart glasses are a new wearable AR device that captures and processes a user’s physical environment and augments it with virtual elements. AR Smart Glasses allow the user of the device to display digital information over their eyes and project it onto the real world in a way in which the user may interact with their surroundings and information given to them. In recent years, the use of smart glasses has tremendously shown benefits for the industry sectors. Smart glasses (such as Realwear or Epson Moverio) are notable examples. These companies offer many opportunities for businesses that aim to increase efficiency by facilitating production or maintenance processes. These smart glasses are being used as a tool that has the ability to create multiple solutions for businesses, and also for the entire sector where they are operating.

However, new innovations can sometimes be viewed with scepticism until they are embraced by different businesses and yield concrete results. Here are some useful benefits of smart glasses which are increasing day by day the interest from different industries in the adoption of smart glasses.

Hands-free concept: Smart glasses give field workers all the information they need in real-time, moreover, regardless of the situation, they are able to perform their tasks hands-free. This gives field workers more flexibility and time to complete their tasks and increases the chances of success provided by the maximum concentration and avoidance of distraction by checking different manuals.

Collaboration:  The use of smart glasses enables collaboration between the centre’s experts and field workers. This collaboration is realized in real-time and makes possible the engagement of all employees to find the most efficient solutions for certain problems.

Process Effectiveness: The use of smart glasses makes it possible to increase the efficiency of all employees, as information is always accessible. Also, information is automatically available when needed in case the same problem may recur in the future.

Voice Commands:  Another feature that smart glasses offer is voice commands. This enables field workers to receive instructions from experts and respond to them without the need to use other mobile devices. Voice recognition included in smart glasses can allow field workers even in dangerous situations not to interrupt communication with experts, but to continue to perform their work while on the other hand communication continues.

Training: Smart glasses provides the ability to make employee training more focused and efficient for the entire company. Listening to experts while receiving real-time information about the session helps employees in their training experience by making them more flexible and skilled in their specializations.

Smart glasses are finding numerous uses in various industry sectors and are facilitating different processes by making them more efficient and effective. The use of smart glasses is bringing many benefits that are helping businesses to save time and travel expenses for their highly trained experts. Field workers wearing AR smart glasses can stream, in real-time, what they see and hear to a center expert watching on a computer screen from anywhere in the world. For businesses that have chosen to embrace smart glasses, it is easily discernible that they are improving the skills of the workforce, bringing digital workflows and transparency.