Augmented reality (AR) can be defined as a system that fulfils three basic features: a combination of real and virtual worlds, real-time interaction, and accurate 3D registration of virtual and real objects. Implementing AR to maintenance and repair tasks could make it possible for field technicians to be trained, to find the best solutions for different issues, and to perform their tasks hands-free. Real-time collaboration and given assistance directly from the contact centre expert enable field technicians to perform their tasks and find the most effective and fastest solutions for the issues that might occur.
Maintenance and Repair systems require a lot of detailed procedures that make the field technicians engaged in a lot of tasks. These engagements switch the focus of the field technicians from the repair area to the reference data and manuals that help them to find the right information for performing right their tasks. This distraction from the main objective which is tasks performance, causes various consequences such as wasting time, slowing down production, and not finding a suitable solution. During maintenance processes a lot of knowledge is required, field technicians firstly should get the relevant information then apply it to a particular view of the repair area. These maintenance processes are an important component of a well-functioning production. Maintenance processes help companies maintain their resources while controlling time and costs to ensure maximum efficiency of the manufacturing process, the utilities and related facilities. In addition, a lot of machines have complex systems that require a lot of energies and working hours to be inspected and repaired by field technicians. Considering these processes as an important link of the business chain in the complete operation, the implementation of Augmented Reality finds a wide and very efficient usage.
The real-time support provided by Augmented Reality and its tools between the contact centre expert and field technician increases the overall time of the repair, injects errors into the repair process, and increases the cognitive load on the field technicians. AR-based remote support provides virtual assistance for field technicians performance, without need to interrupt production processes. As we mentioned above, maintenance and repair are important factors in quality assurance and in some cases determines the long-term success of a business. Misinterprets while performing maintenance and repair tasks can cause instability and partially or completely pause the production. Malfunctioning machines and breakdowns can become a costly process for most companies and translate to a lot of losses.
Based on a lot of factors, implementation of AR in maintenance and repairing tasks has numerous benefits. VSight Remote by offering this AR-based remote support makes its contribution to maintenance and repair processes for the business that decide on using it as a part of their operating system.
Firstly, it provides field technicians with maximum concentration on performing tasks while receiving real-time given instructions by experts.
Secondly, these instructions through real-time collaboration are visually integrated with PDF files, images and 3D objects that make the received information more understandable.
Thirdly, field technicians are able to use VSight Remote not only on smart devices but even on smart glasses. This provides a hands-free performance of the tasks, which is an important component to save time, work faster and in an efficient way.
Another feature that VSight Remote provides is the recording of all sessions between experts and technicians. Consequently, this kind of documentation has an important impact that helps in the future for field workers training and serves as a solution finder for the same issues that might occur.
While there exist a lot of issues to be solved in maintaining and repairing processes, the common objectives of all businesses are to continue normally the production and seek the best solutions for specific issues. Through these solutions, the goal is to control costs, perform work properly and efficiently, and to ensure prevention of failures and keeping breakdowns to a minimum. VSight Remote through its AR tools represents a viable and useful approach in performing maintenance and repairing processes. Effective and reliable solutions are provided by VSight Remote, these solutions are highly recommended for business operating in different fields and especially applicable to the areas of maintenance and repairing.