AR Remote Support, Keeping People Connected During Covid-19


The Covid-19 pandemic has brought as well a quite challenging era for businesses operating in various fields. Companies are facing serious consequences that this pandemic has caused, in most cases even bankruptcy. Every day, company executives face the challenge of finding a balance for the operation of the businesses they. We can see that nowadays planning strategies to deal with this pandemic has become the main goal of many companies in order to ensure their continuity. AR Remote Support is showing a big potential for collaboration in distance during covid times.

Ensuring the continuity of businesses is that already this new reality is shaped by complexity and uncertainty. This makes businesses somehow act faster in being adopted to the new conditions. Disrupting business operations costs millions of dollars, remote work is showing potential for solutions. Overcrowded offices are now an old reality. The importance of remote collaboration has transcended boundaries making many business executives see it as a very effective solution. While new cases of COVID-19 are increasing the provision of distance work remains an important key. Many businesses operating around the world are adopting massive and widely this remote working.

There are hundreds of thousands of experts who find it impossible to be on the field to address various problems.

But now all this can be solved through Augmented Reality (AR) technology. This technology brings remote support to another level. AR annotations and streaming live videos provide the real-time linkage between the headquarters expert to the field operators. AR Remote Support enables both parties to visually direct and collaborate. In addition, distributing between each other materials such as photos, 3D objects, and also documents such as pdf. Now, this Remote Support is making it possible to bring all employees as well as clients to the same desk. This happens in order to be able to address problems by giving them immediate solutions. All of this keeps people connected, thus disseminating knowledge that challenges boundaries while also minimizing the need to travel.

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In today’s conditions, AR Remote Support has reached an extensive range of business applications. Including here technical support, inspection processes, and maintenance repairing. All this usefulness is appearing in a wide range of industries. What attracts every business is the ability of this AR-based collaboration to immediately provide essential and enhanced knowledge. This is possible without the need for various bureaucracies related to travel or delays.

ar remote support and customer service

Let’s look more specifically at how AR Remote Support as one of the most sought-after technologies of these covid times can be used by ignoring the location distance of thousands of kilometers.

1. AR Remote Support for Technical Support

Through AR Remote Support experts are able to identify the many unexpected technical problems that may arise. Through live-streamed videos, they are able to analyze in a real-time environment. Additionally, guide field workers through the right instructions in safe steps, which leads to accurate solutions. The use of these remote results eliminates the need for possible distractions that occur during the verification of instruction manuals.

2. Field Services

AR Remote Support enables field workers and clients to access data and guidance in the fastest possible way. The right guidance is very necessary, especially during critical situations that can cause interruptions in the process as a whole. Fieldworkers with immediate access to the right information manage problematic situations in the best possible way. In this way, they successfully complete their tasks efficiently as well. This also increases their engagement which directly affects the improvement of their productivity while performing their tasks in the field.

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3. AR for Employee Training

Another challenge in many industries is the lack of specialized employees due to many factors such as the retirement of experts who have the necessary experience. This is an impetus leading to the training of inexperienced workers for complex and difficult situations. Through AR Remote Support, it is now possible that in addition to speeding up the onboarding process of new employees, their training is possible also. This training in the distance makes it possible to visually present the real situations that may arise. In this way, we have eliminated the traditional way of training by offering another option more effective and fruitful for the future.

From what we mentioned above, the situation of COVID-19 has made us more aware of the importance of collaboration in distance and its significance to help us stay connected. It’s quite obvious that companies are easily embracing this remote to keep their businesses alive and secure their competitive position in the market. Now with the new changes that have taken place globally, AR Remote Assistance will continue for a long time to effectively offer distance solutions to companies by eliminating borders.


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