Augmented Reality (AR) is the technology that displays digital content on a user’s view of the real world. AR already has numerous marketing and operational applications for businesses in different fields. AR applications are growing and the use of it is set to increase rapidly. In business for instance, experts through AR Remote Support can identify unsafe working conditions. Also, visualize a finished product, and give instructions to field workers. The features that AR-Remote Support offers go beyond the usual collaboration. It is enriching this collaboration with digital characters, PDF files, 3D objects, and images.
In this article, we will show how AR technology allows experts to work and collaborate remotely with field workers. Also, it resolves problems without the need of travelling to different locations where the work is being performed.
AR Remote Support for Maintenance
From enhancing performance to retrieving feedback, AR can close the information loop between contact center experts and maintenance technicians. AR allows users to enhance their field of view with real-time superimposed digital information. This allows users to gain information on a machine or step-by-step instructions on how to repair a machine. In addition, this new way of collaboration by AR has many industrial facilities for maintenance. It reduces unplanned downtime by identifying faults or degradation early in their progression.
Facilitating Business Complex Assembly through AR Remote Support
Assembly manuals for field workers translate into a distraction from their tasks, time-consuming and increasing the risk of human errors. AR-Remote Support enables assembly line workers in carrying out their tasks optimally. By overlaying virtual information on real-world objects, AR enhances the human’s perception of reality. Also, makes it possible to improve visual guidance to the assembly workers. This visual guidance aids workers and supports them to carry out the assembling task in the most efficient way.
Hands-Free And Safety Training through AR Remote Support
AR Remote Support used on smart glasses, experts are able to make live annotations that overlay into the real world. Field workers can work hands-free while receiving instructions on how to perform their tasks. AR remote support is a great potential for fieldworkers’ training while keeping safety on required levels. Connected with experts in real-time, workers in different locations are trained for different tasks before they start performing their work. Additionally, this has resulted in fewer operator errors and downtime.
Boundless Knowledge and Data
Remote Support through its tools enables field workers to access different data and receive instructions. By this, field workers have access to different big-size data. In addition, AR-Remote Support archives all remote sessions. Moreover, providing field workers with faster guidance is key to increasing productivity. Knowledge sharing between experts and field workers increases contribution to the work operational processes efficiency.
AR is expanding across different industries. The future seems promising for businesses that are looking to adopt it into their work operations. Also, numerous solutions that this technology offers have made it an important actor in providing better service. By empowering collaboration between employees, AR technology allows businesses to solve problems in unexpected and inventive ways.
