MAINTENANCE AND TECHNICAL ASSISTANCE

KAMA

KAMA, the manufacturer of wood painting, grinding, sanding, and drying machines, helps clients worldwide with VSight Remote.
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Problem

KAMA wants to enable their clients to bring instant help during machinery downtimes.
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Solution

KAMA uses VSight Remote to collaborate with its customers who need help. KAMA’s clients connect to experts via Smart glasses, IOS-Android mobile phones or tablets, and the remote user gets help from the
expert’s knowledge.
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The Results

VSight Industrial Augmented Reality Platform with VSight Remote contributes to KAMA the following advantages:

  • Providing visual and audio communication and collaboration abilities
  • Offering the privilege of working with the customers remotely
  • Assisting to provide an innovative and customer-specific solution
  • Improving service quality and speed
  • Helping experts to monitor the ongoing process
  • Allowing to collaborate, scroll, zoom, and draw on the same document (pdf, png, jpeg, obf, fbx) in real time
  • Permitting to put live toolbars and live AR pointers into vision
  • Supporting to get high-resolution snapshots from the remote device and open for collaboration
  • Helping to share the expert’s knowledge easily

With VSight Remote, we improved our customer satisfaction by increasing the quality and speed of our service.
– General Manager of KAMA