Enhancing Remote Support with AR Smart Glasses

Linda Malecaj Article

VSight Remote is helping enterprises to digitally transform the way of working operation systems by enabling instant access to expertise in real-time across the world. Nowadays smart devices usage is transforming the working culture in different industries and one of them is smart glasses. VSight Remote integrated with smart glasses is one of the many important and helpful tools for the businesses that have chosen to implement it as part of their work operating system.

VSight Remote and its AR-based tools have shifted remote collaboration to a new level – especially in maintenance and repair tasks that require hands-free performance. This collaboration allows field service technicians and contact center experts to use VSight Remote together with smart glasses to get remote assistance. Smart glasses provide a handsfree solution for workers that need to have their hands available while still receiving instructions to help them perform their tasks. Smart glasses find widespread use but mostly in maintenance and repairing industrial processes.

Session during remote collaboration by VSight Remote

As we mentioned above, VSight Remote integrated with smart glasses provides the hands-free approach for field technicians to perform their work, in addition, offers a huge potential for efficiency gains in operating processes, troubleshooting, maintenance, knowledge exchange, and training. Bringing together experts with field technicians from all around the world and providing them with solutions to different problems for many businesses translates in spent of money and time for the site visits, and the main issue is the interrupted production process caused by downtime machines. Now by VSight Remote support businesses share knowledge instantly across the borders – and that means enormous benefits for them.

VSight Remote partnering with RealWear, Vuzix and EpsonMoverio

VSight Remote integrated with smart glasses merges the real world with virtual information that is overlaid in a user’s view field. The most innovative wearable devices that VSight Remote is partnering with, such as Realwear, Vuzix, or Epson Moverio have integrated audio and video capabilities and can automatically provide information about a target in different sights such as a product in hands while analyzing and understanding a user’s physical environment. Using VSight Remote together with these smart glasses provide experts with the ability to offer support in real-time, draw annotations, send digital information, and give instructions through sharing files such as PDF, images, or 3D objects. Meanwhile, field technicians are able to work uninterrupted with both hands-free while receiving instructions, reduce human errors, and increase their productivity. Field technicians connected in real-time with remote experts are able to get their tasks done, fast and effectively. 

These days using VSight Remote by smart glasses can offer tremendous potential for manufacturers to increase efficiency in many ways. Handsfree use of smart glasses allows higher speeds of information processing.  For instance, smart glasses could include video chats and ‘integrate’ an expert in the field technician’s view-field. Consider, the example where a field technician faces an unusual problem with a machine. An expert can be integrated into the field technician’s view-field and provide him/her with the necessary information to solve the issue. Once solved, all the process has been recorded and can get used for future circumstances such as training or as a solution for the same issue that might be faced again.

VSight Remote shows how smart glasses possess relevance in terms of increasing process efficiency by improved knowledge sharing through remote collaboration. The effective tools that VSight Remote provides are a great example of promoting the application of smart glasses in improving collaborations between workers. Furthermore, the combination of smart glasses and VSight Remote helps many businesses to achieve their goals on field service, improve quality, standardize workflows, accelerate decision making, and enhance communication in manufacturing, and maintenance operations.