REMOTE SUPPORT IS REVOLUTIONIZING MANUFACTURING INDUSTRY

Linda Malecaj Article

In the past few years, manufacturers have been facing unexpected challenges, often at the wrong moment of the producing processes that have had a huge impact. These days many businesses have successfully embraced new technologies such as Augmented Reality, as a need to change the way of operations and to build a bridge of collaboration between experts and field workers. AR aims to produce efficient operations by cutting down production downtime, quickly identifying the problems and keeping all the services and processes going. 

Let’s have a more detailed evaluation at some of the ways in which AR nowadays is revolutionizing the manufacturing industry.

1.WORK FASTER AND HANDS-FREE

Manufacturing processes such as working on a production line, fixing equipment or inspecting product, requires from field workers a hands-free performance. But now with the aid of AR-based remote support integrated with smart glasses experts are able to make live annotations that overlay into real-world during work, field workers can work hands-free without distractions while receiving instructions how to assemble a specific machine. With this AR-based remote collaboration, the accuracy of field workers can go up to 96% and they are able to work 30% faster.

2.REDUCE MAINTENANCE TIME

In the manufacturing industry, there are many machines that are exposed to dust, extreme temperatures, or used in other harsh conditions. In case of a breakdown of these machines, the whole manufacturing processes are interrupted. It’s difficult for the field workers to stay organized and calm in the midst of chaos. To find the fastest and most effective solutions, field workers can use real-time collaboration through AR-based remote support and get the right knowledge from a contact centre expert. So this remote collaboration can support more efficient solutions and more efficient operations and increase work levels. 

3.REDUCE PRODUCTION DOWNTIME

In manufacturing businesses, production downtime due to machine breakdowns is a serious threat and it could cost hundreds of thousands of dollars. Machinery malfunctions need to be prevented to minimize manufacturing downtime. But with the help of AR remote support, the field workers from received instructions on their smart devices can quickly visually identify the problem and resolve it or even prevent the downtime from ever occurring. Businesses through implementing AR remote support monitor, inspect, update, and repair their machinery, by this, they are able to create the right atmosphere for meeting goals to help eliminate downtime.

4.ACCES BOUNDLESS DATA EASILY 

During the remote collaboration, experts might need to enrich instructions with files such as PDF documents, images and 3d models. Remote support through its tools enables field workers to receive instructions enhanced with these files. By this, field workers have access to different big size data. In addition, AR-remote support provides the archives of all remote sessions that are done before. Field workers are able to reach all these archived sessions if in the future the same problem might occur.

5.TRAIN PRODUCTION LINE EMPLOYEES

Human error is one of the top causes of downtime on a manufacturing production process. 70% of downtime can be attributed to field workers errors. One of the biggest challenges faced by the manufacturing industry today is the lack of skilled workers. The absence of knowledge that the field workers have can cause machine breakdowns, so in this case, proper education is much more needed for field workers to perform their work in the most efficient way. AR remote support has demonstrated great potential for fieldworkers training. Connected at a real-time with an experienced expert, field workers from different locations all around the world, are trained for manufacturing assembly tasks before they start performing their work. Training field workers about operating machines correctly have productive results in fewer operator errors that eventually cause slowdowns and downtime.

6.INCREASE AND IMPROVE EMPLOYEES COMMUNICATION

Communication between experts and field workers through AR real-time collaboration is essential in improving efficiency in business operations. For a field worker to face unusual and unexpected situations during work, the expert’s help is always needed. Providing field workers faster guidance is key to increase productivity. Improved collaboration and communication between experts and field workers increase contribution to the ultimate goal to reduce downtime in manufacturing processes. 

Given all the many benefits that remote support offers, the manufacturing industry needs to utilize Augmented Reality technology in order to stay relevant, innovative and competitive. AR-remote support is one of the main tools that help operating businesses in the manufacturing industry to achieve functional goals such as reducing costs, improving efficiency, increasing safety and expanding production capacity.