Smart Glasses and VSight Remote for field service transformation

Linda Malecaj Article

Now that leading companies in different fields have identified favourable use cases of wearable technology in their business, VSight Remote integrated with devices such as smart glasses is making a big impact in the enterprise market.

VSight Remote used on smart glasses is having a lot of application cases, recent example comes from the automotive industry, more precisely from one of Europe’s leading commercial vehicle manufacturers and transport solution providers, MAN Truck & Bus. As one the leaders in the automotive industry, MAN Truck& Bus has been a driver of human progress, this is also reflected today while embracing new technologies such as augmented reality, considering the numerous benefits it has to offer. A lot of complex issues that MAN field technicians are dealing with, requires fast solutions to be assessed and fixed. VSight Remote used in conjunction with smart glasses helps technicians to work completely hands-free, while at the same time allow experts to see exactly what they need to, in order to fix the issue. This becomes possible without forcing the technician to move into potentially unsafe positions.

VSight Remote via the smart glasses has the potential to provide better assistance to field technicians and increase productivity. Using VSight Remote on smart glasses provides field technicians with the ability to remotely solve technical issues connecting the physical and virtual worlds. Real-time work instructions, annotations, 3D objects are displayed in the field-of-view of the field technicians, overlaid on their exact location.

Here’s it’s a general look on how the integration of VSight Remote with smart glasses work: Through smart glasses, filed workers that are stuck in an issue without a solution, are able to use VSight Remote support and to stream live videos and audios to link the contact centre expert to the field where the work is being performed. VSight Remote solution enables field workers to use their smart glasses to transmit images or videos of their dashboards or engines to contact centre experts, allowing the fastest possible remote diagnosis.

As we mentioned above, using VSight Remote with smart glasses offers numerous solutions, businesses could potentially save millions of dollars by minimizing errors, improving product quality and increasing field workers efficiency. In fact, VSight customers have reported an average efficiency improvement of 34 percent, as field workers no longer have to stop what they are doing, getting distracted by checking manuals or consult an expert to verify that they are correctly performing their tasks. Today smart glasses have replaced smartphones or tablets, allowing field workers to use their hands to solve problems and accomplish tasks faster for great job fulfilment.

In today’s world, field service has embraced AR and wearable devices as a need for field workers to receive information and instructions on critical situations in a timely, reachable and safe way to be as productive as possible. Field technicians wearing smart glasses, equipped with AR software like VSight Remote, can instantly access information from experts to perform their work. Let’s have a look at some of the main benefits that our customers are having from this dual combination:

1.Ability to perceive easily production data.

Smart glasses provide to field technicians real-time information crucial to production processes. 

2.Real-time issue diagnosis and solutions.

When an unexpected issue occurs, field workers can connect and collaborate with experts anytime, all around the world, and work on the same issue for a faster and more effective solution.

3.Visual inspection, that delivers high accuracy and traceability for various industries.

Experts can archive all the repair process during a remote session that field technicians have followed step by step through their smart glasses.

4.Knowledge share.

Repairing and maintenance processes captured by smart glasses and archived by VSight Remote might be used for less-experienced workforce training at a future time.

5.Workforce safety.

Field technicians can use smart glasses to work hands-free without the need to move into potentially unsafe positions.