Bridging the skills gap in field service with AR Remote Assistance

Linda Malecaj Article

The skills gap is one of the major issues that many field service companies are facing nowadays. The skill gap in field service is defined as a lack of fundamental knowledge of employees and has huge importance for work efficiency and operational processes. This gap leads to revenue losses and makes it difficult for companies to meet their desired goals. …

Smart Glasses and VSight Remote for field service transformation

Linda Malecaj Article

Now that leading companies in different fields have identified favourable use cases of wearable technology in their business, VSight Remote integrated with devices such as smart glasses is making a big impact in the enterprise market. VSight Remote used on smart glasses is having a lot of application cases, recent example comes from the automotive industry, more precisely from one …

How Augmented Reality Helps Field Service Business?

Linda Malecaj Article

Augmented Reality is rapidly growing and being implemented in different field service businesses. Augmented Reality implementation and its benefits in field service processes can be seen by considering the maintenance of machines. When field workers encounter a technical problem, highly qualified contact centre experts will easily identify the cause and solve the issue remotely. These experts provide detailed instructions on …