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VSight Remote is designed entirely for remote assistance operations.

Towards AR remote support with VSight

Towards AR remote support with VSight

Nowadays the Covid-19 pandemic, in addition to a health and humanitarian crisis, has brought as well a quite challenging era for businesses operating in various fields. A big challenge is to ensure the continuity of businesses that are already shaped by the new reality structured with complexity and uncertainty. What businesses need to do is to adapt to this new reality and to become flexible and agile in embracing remote work. Augmented Reality (AR) technology brings remote support to another level. This technology is demonstrating its potential to improve connectivity while the whole world is confined within the borders of remote working.

Many businesses, feeling under the pressure of the current crisis, also have difficulty finding the right platform that enables remote support. VSight has already developed the concept of AR-based remote support further, by enriching this complete collaboration and knowledge-sharing platform with effective AR tools and file-sharing features such as a 3D object, PDF, or image. Without a doubt, VSight Remote inevitably gets integrated as remote support that provides efficient solutions for different industries. In addition, VSight Remote used in conjunction with smart glasses helps field workers to work completely hands-free, while at the same time allow remote experts to see exactly what they need to, in order to solve the problems. This becomes possible without forcing filed workers to move into potentially unsafe positions.

A collaboration session through VSight Remote enabled smart glasses

As we mentioned above VSight Remote makes it possible to enable your offsite and on-site employees for collaborative operation, maintenance, and repair products in all types of industries. This AR-based remote support offers high potential for different enterprises, as it can be easily used on standard hardware systems like smartphones. What differentiates VSight Remote from other conferencing tools is that it not only offers a sample video call, but it brings expertise from around the world to the same desk as field workers and enables them to collaborate towards the same goals. In addition, VSight Remote provides a ticketing system structure to raise an issue and automatically connect with the headquarters expert. Standard video calls further don’t allow technicians and experts to easily collaborate through AR annotations. Another feature that distinguishes VSight Remote from other conferencing tools is that experts while opening collaboration for giving instructions to field workers at the same time they can track their task performance as well. TIn this way field workers can troubleshoot malfunctioning equipment and fix errors fast.

With the new feature of the training room already released, differently from traditional conferencing tools that provide only screen sharing, VSight Remote offers unique capabilities to engage the workforce with digital information around them. The peculiarity lies in the fact that during this type of training up to 3000 people can participate in the same session led by an expert who is defined as the host of the admin panel. Effective collaboration is also enabled by the so-called raise hand feature, which enables the trained workforce to respond to ambiguities that may be encountered during the training. The combination of live video and AR technology allows training with VSight Remote to enhance opportunities for proper learning and provides an improved training experience.

Raise hand feature during a training room session provided by VSight

Moreover in contrast with other conferencing tools that provide only email integration, through white labeling now with VSight Remote is possible to create your own branded remote support app. VSight customers have reported an average efficiency improvement of 34 percent, as field workers no longer have to interrupt their tasks, getting distracted by checking manuals, or consult an expert to verify that they are correctly performing their tasks. Today VSight Remote integrated not only on smartphones but even on smart glasses allowing field workers to use their hands to solve problems and accomplish tasks faster for great job fulfillment.

Measurement feature during a remote session through VSight

To sum up, VSight Remote gives contact center experts the ability to engage with field workers in a way that resolves the most difficult issues on the spot. If solved issues, improved accuracy, minimization of production outages, and quality of work are what you aim for your business, VSight Remote has the perfect solution for helping in achieving them.

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