VSight Remote Assistance Based on Monitoring Assembly Lines for Akyapak
Augmented Reality (AR) is already used in various areas in production engineering. Assistance systems for assembly processes and planning, assembly design and the maintenance of machine tools are some of the typical fields where this technology is applied.
VSight Remote with its presented ARtools that use, helps the technicians of AKYAPAK to get all process relevant information directly on site. Thus the interruption of different processes can be kept as short as possible. The visualization is done with streaming live videos and audio elements that link the contact center to the field where the work is being performed.
VSight Remote is used for skill transfer in addressing assembly and maintance of large machineries.
Showing process-relevant informationof assembly lines is an important taskin different processes for AKYAPAK.During these processes is required anextensive knowledge of the usedmachines and their control systems. Issues that technicians might facecould cause delay of these processes.
VSight Remote supports AKYAPAK technicians with dissolved virtual instructions for assembling or repairing a machine tool. Technicians can see where a part has to be applied and which tools are needed.
VSight Remote connects contact center experts to technicians that provides all instructions showed inthe right order and at a real-time. Therefore, technicians can alsomaintain machine tools which are unfamiliar. No time consuming fortraining is necessary because the required knowledge is recorded and it can be used at a later time.
Commonly referred to as the see-what-I-see remote collaboration, VSight brings this solution as the new preferredway for AKYAPAK to have specialized expertise on-site anytime, anywhere. Whenever a new or complex problem arises, field technicians can connect with experts to get faster diagnosis andsolution, decreasing repair downtime,saving time and money.
For more difficult issues, predefined instructions may not be sufficient due to the fact that the cause of the problem is not clear. In this case expert knowledge is necessary. VSight Remote support can solve this issue.
The maintenance expert from the contact center accomplishes technical support to a maintenance operator on-site. The expert has the ability to share files such as 3D objects, PDF, or image sharing that allows effective communication among users. VSight Remote has several elements for creating AR-based instructions (e.g.highlighting components or marking dangerous zones that help on reducing exposure to incidents, human errors and break downs).
VSight Remote provides real-time two-way audio and video capabilities, which allows annotations to be made and remain stable on the shared scene.
VSight Remote instantaneously helps to diagnose and solve issues, while costly expenses of moving skilled experts from site to site are being drastically reduced.
In maintenance and assembly tasks the technicians act mainly with hands. VSight Remote offers a high impact on helping technicians performing their tasks hands-free.