VSight Remote Assistance for Automotive

Repair & Maintenance in MAN

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The automotive industry has been a driver of human progress, this is also reflected today, while embracing new technologies such as augmented reality. Automotive industry is venturing into AR, considering the numerous of benefits it has to offer.

 

VSight brings this remote assistance to another level, enriching it with its wide range tools. Using VSight Remote on the HMT-1 enables MAN workers to remotely solve technical issues connecting the physical and virtual worlds. Realtime work instructions, annotations, 3D animations are displayed in the field-of-view of the worker, overlaid on their exact location.

 

Technicians can perform repair tasks hands -free while connected with contact center experts and performing instructions. Video recording can be created and use to capture repair procedures for training purposes, turning a one-time repair into a long-lasting, transferable learning opportunity.

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Challenge

A lot of complex issues that MAN technicians are dealing with, need
to be assessed and fixed. An immediate solution is required in order
to reduce the time and costs caused by the breakdown
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Solution

The RealWear HMT-1, used in conjunction with VSight Remote, help
technicians to work completely handsfree, while at same time allow
experts to see exactly what they need to, in order to fix the issue. This
becomes possible without forcing the technician to move into
potentially unsafe positions
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Results

VSight Remote via the HMT-1 has the potential to provide better
assistance to MAN technicians and increase the productivity. While
using them it can help to improve quality of service, efficiency and
accuracy.
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Solution Overview

VSight and HMT-1 together, allow the technicians to provide an
efficient and accurate solution for their problems, with the remote
assistance of the experts at the main support center.
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Maintenance and repair technicians at Man might face a lot of unusual issues that haven’t seen before. Attempts of technicians trying to solve these issues and maintenance downtime translate into loss of business for Man’s customer. In this circle we have the entry of new actors, such as trained experts that MAN spread across various geographic locations. These experts have the right knowledge to find the most effective solution. At this point VSight Remote assistance comes in the need of MAN technicians, providing the right help to them. The current technology that VSight Remote uses makes the technicians connect in a real time with the center experts. This connection makes the center experts diagnose the nature of the problem and find the most efficient and quick solution.

 

Experts are able to “visit” remotely more locations within the same
time, this help to cut off travelling cost and save time.