Case Studies

VSight Remote for ISUZU

Solving Complex Mechanical Problems in ISUZU Efficiently through VSight Remote

vsight remote for isuzu

Augmented Reality is such a technology that many players in the automotive industry are venturing into, considering the wide range of benefits it has to offer. The automotive industry nowadays is slowly transforming by adopting this popular technology. Augmented Reality remote assistance enables technicians to visually guide and collaborate with contact center experts.

VSight takes the concept of remote assistance further. It uses effective AR tools, streaming live videos and audios to link the contact center to the field where the work is in the process. In addition, file sharing features such as 3D objects, PDF, or image sharing allows effective communication among users. Consequently, this enables ISUZU workers to remotely solve technical issues connecting the physical and virtual worlds.

ISUZU technicians often face unusual problems that require immediate solutions. In addition, technicians need to pause and try to find the best solution for the current problem. Thus, in many cases machine downtime and their efforts to find solutions cause waste of time and damages in cost.

At this point VSight Remote assistance is what ISUZU technicians need to get out of this problem where they are stuck. The current technology that VSight Remote uses makes the technicians connect in a real time with the center experts. This connection makes the center experts diagnose the nature of the problem and find the most efficient and quick solution.

Hands-free performing, cut off travelling cost and save time

Technicians can perform repair tasks hands-free while connected with contact center experts and performing instructions. Training videos can be created in real-time while performing procedures.

ISUZU while using VSight Remote instantly deliver essential knowledge beyond borders, connecting its experts with technicians all around the world.