Case Studies

VSight Remote for Man

Improving Automotive Repair & Maintenance Processes in MAN through VSight Remote

vsight remote for man

The automotive industry has been a driver of human progress, this is also reflected today, while embracing new technologies such as Augmented Reality. Automotive industry is venturing into AR, considering the numerous of benefits it has to offer.

VSight brings this remote assistance to another level, enriching it with its wide range of tools. Using VSight Remote on the HMT-1 enables MAN workers to remotely solve technical issues connecting the physical and virtual worlds. Realtime work instructions, annotations, 3D animations display in the field-of-view of the worker, overlaid on their exact location.

Technicians can perform repair tasks hands-free while connected with contact center experts and performing instructions. Video recording can be created and used to capture repair procedures for training purposes, turning a one-time repair into a long-lasting, transferable learning opportunity.

Maintenance and repair technicians at Man might face a lot of unusual issues. Attempts of technicians trying to solve these issues and maintenance downtime translate into the loss of business for Man’s customer. In this circle, we have the entry of new actors, such as trained experts that MAN spread across various geographic locations. These experts have the right knowledge to find the most effective solution.

At this point VSight Remote Assistance comes in the need of MAN technicians, providing the right help to them. In addition, VSight Remote makes it possible for technicians to connect in real-time with the center experts. In conclusion, this connection makes the center experts diagnose the nature of the problem. Additionally, find the most efficient and quick solution also.

Experts are able to “visit” remotely more locations within the same time, this help to cut off travelling cost and save time.